Lead IT Engineer - Híbrido en Medellín

Description: We are looking for a bilingual (English–Spanish) Lead IT Engineer to own and lead the management and configuration of our cloud applications (including Microsoft 365), our

laptops (a mix of Windows and Macs) our office network (including firewalls and local

storage). This hands-on leadership position is responsible for maintaining high availability,

security, and performance across our entire I.T stack, with special focus on vulnerability

management, patching, backup & recovery , wireless networks, and Microsoft 365.

Responsibilities:

• Manage vulnerability assessment and patching cycles across the infrastructure to ensure systems remain secure and up to date.
• Administer and maintain Mobile Device Management (MDM) solutions for corporate device lifecycle management.
• Oversee enterprise backup and disaster recovery operations, ensuring data integrity, retention compliance, and RTO/RPO objectives are met.
• Manage and maintain virtualization platforms, including resource allocation, performance tuning, and high availability configurations.
• Administer enterprise wireless networking infrastructure, ensuring coverage, performance, and security standards are upheld.
• Configure, monitor, and maintain enterprise-grade network switching and firewall policies.
• Manage and support the Microsoft ecosystem, including Microsoft 365, Entra ID (Azure AD), Intune, Windows Server, and Active Directory.
• Operate and optimize IT Service Management (ITSM) platforms to support ticketing, change management, and SLA compliance.
• Document processes, create and maintain runbooks, and ensure alignment with internal policies and industry best practices.
• Participate in on-call rotation and lead incident response for network and infrastructure issues. Must be available for extended hours on weekends and holidays during planned maintenance or operational incidents.

Required Skills

• Proven experience with:
• Vulnerability management & patching (e.g., Tenable, Qualys, Rapid7, ManageEngine Patch Manager, or similar)
• Mobile Device Management (MDM) platforms (e.g., Intune, Jamf, Kandji, Workspace ONE, or similar)
• Enterprise backup & recovery solutions (e.g., Veeam, Commvault, Rubrik, Veritas, or similar) — preferably Veeam
• Virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V, Nutanix, Proxmox, or similar) — preferably VMware
• Enterprise wireless networking (e.g., Cisco Meraki, Aruba, Ubiquiti, Fortinet, or similar) — preferably Cisco Meraki
• Enterprise-grade network switching and firewalls
• Microsoft ecosystem: Microsoft 365, Azure AD / Entra ID, Intune, Windows Server, and Active Directory
• IT Service Management (ITSM) tools (e.g., ManageEngine ServiceDesk, ServiceNow, Jira Service Management, or similar)

Desired Skills:

• VMware certifications (VCP, VCAP) or Microsoft certifications (AZ-104, MS-102).
• Experience with Cisco networking or Meraki certifications.
• Knowledge of ITIL or similar frameworks.
• Experience working in bilingual (Colombia–US or Latin America) environments.

Position Details:

• Education: Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• Work Model: Hybrid (2 days on-site / 3 days remote) – Medellín
• Contract Type: Permanent (Indefinite-term contract)
• English Level: C1
• Benefits:
• 100% employer-covered private health insurance
• Education and training Bonus
• Strong focus on work-life balance and employee well-being
• Parking

Experience: 5+ years of infrastructure administration experience, including 3+ years spearheading IT process orchestration and cross-team coordination.

Salary: Up to $10,000,000 COP, based on expertise and experience level.